Shipping policy

Basis Nutrition (Pty) Ltd · Last updated 17 August 2026

Where we deliver

We deliver to street addresses in South Africa only. We cannot deliver to a post office box, and we do not ship outside South Africa.

Someone needs to be there to sign for the parcel. If nobody is home during the day, give us a work address.

How long delivery takes

Times are measured from when your payment is confirmed to when the parcel reaches you. They include the time we need to pack the order.

A business day is Monday to Friday, excluding public holidays. Main centres means Cape Town, Johannesburg, Pretoria, Durban, Gqeberha and Bloemfontein. Everywhere else counts as outlying.

These are estimates, not guarantees. The courier sets the final delivery time, and we cannot promise a specific date or hour.

How your order is prepared

Our products are made and packed to order by our contract manufacturer in South Africa. We do not hold stock, which keeps the product fresh and the expiry dates long. It is also why we quote a range rather than a single day.

What delivery costs

Delivery is charged at checkout. You see the exact amount in rand before you pay. There are no further charges afterwards, and nothing is collected on delivery.

Tracking your parcel

We email you when we receive your order, and again when it goes to the courier. The second email has your tracking details.

If the courier cannot reach you, they normally try again the next business day. After two failed attempts the parcel comes back to us and we will contact you. Sending it out again may be charged.

Delays

Courier backlogs, weather, load shedding, strikes, road closures and the December period can all add days. We will tell you when we know about a delay.

If your order has not arrived within 10 business days, email us. We will trace it with the courier and either deliver it or refund you in full.

Getting the address right

Check your delivery address before you pay. We can change it while the order is still with us, so tell us the same day if it is wrong.

Once the courier has collected the parcel the address is fixed. If a parcel goes astray because the address was wrong or incomplete, the cost of sending it again is yours.

Damaged or missing parcels

Check the parcel before you sign for it. If the box is crushed, wet or already open, refuse the delivery or write the problem on the courier's waybill.

Tell us within 48 hours of delivery if anything arrived damaged, short or wrong, and send photographs. We will replace the goods or refund you, whichever you prefer. Damage in transit is our problem, not yours.

Your rights

Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002. Where this policy and those Acts disagree, the Acts apply.

Contact us

Email admin@basis-nutrition.com with your order number. We reply within one business day.

Basis Nutrition (Pty) Ltd, Somerset West, Western Cape, South Africa.